EasyPie Refund Policy
Last Updated: July 21, 2025
At EasyPie, located at www.ghepshop.com, we want you to be happy with your purchase. If you're not completely satisfied, here's how our refund policy works.
1. Eligibility for Refunds
To be eligible for a refund, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Returned within 7 days of your purchase.
Accompanied by the receipt or proof of purchase.
Items that cannot be refunded typically include:
Gift cards.
Downloadable software products.
Some health and personal care items.
Perishable goods.
2. How to Request a Refund
To start a refund, please contact our customer service team at [Your Contact Email, e.g., support@ghepshop.com] with your order number and the reason for your return. We'll provide you with instructions on how and where to send your package.
Please do not send your purchase back to the manufacturer.
3. Refunds Process
Once we receive and inspect your returned item, we'll send you an email to let you know we've received it. We'll also notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, usually [Number] business days (e.g., 5-10 business days).
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email, e.g., support@ghepshop.com].
5. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning a high-value item, you might consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.
6. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at [Your Contact Email, e.g., support@ghepshop.com] with details and photos of the issue. We'll work with you to resolve the problem, which may include a replacement or full refund, and we'll cover the return shipping costs in these cases.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email, e.g., support@ghepshop.com].
8. Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
9. Contact Us
If you have any questions about our refund policy, please contact us:
By visiting this page on our website: www.ghepshop.com