We’re here for you:Monday to Friday: 10am -5:30pm.

FAQ? Let Us Help You Out!

How to deliver?

We are the official partner of jumia. Our products will be delivered through jumia. In addition to home delivery, you can also choose to pick up the products at the jumia pick-up point closest to you.???

How to pay?

Cash on delivery!
Please fill in the following information, our customer service lady will contact you as soon as possible to tell you how to safely deliver the subsequent products to you :
1. Full name:
2. Phone number:
3. Pick up Address:
4. Email Address:
5. Product name:
6. Quantity:
???

Why didn't I get a call from customer service?

Okay. First of all, make sure your phone number is correct, our Ghanaian colleagues work from 10:00am-5:30pm, customer service will provide you with 1V1 service during working hours. You can also report the issue on our website and we will re-arrange to contact you.

How long will it take to get my delivery?

Delivery time is 1-3 days. In addition to home delivery, you can also choose to pick up the products at the jumia pick-up point closest to you.

Can my home support cash on delivery?

Generally, cash on delivery is supported in most parts of Ghana. Our 1v1 Ghanaian colleague will communicate with you whether we support delivery to your home, we can deliver whatever JUMIA can deliver!

Have any other questions?

If you have any other questions, feel free to reach out to our customer service team. WhatsApp number: +86 13610264270